REFUND, RETURN & CANCELLATION POLICY

At Zecusi.com, we strive to provide a seamless shopping experience. Please review our policies carefully before making a purchase.

1. Returns

We accept returns for products that: ✅ Were shipped by us and contain defects due to our error (e.g., incorrect or damaged item).
✅ Are returned with a valid proof of purchase (receipt or order confirmation).

📌 Return Process:

1. Contact our support team at support@zecusi.com to initiate the return.

2. Follow the provided instructions for returning the item.

3. The return shipping fee will be covered by the customer.

2. Refund Policy

Our refund policy is valid for 3 days from the date of delivery. If more than 3 days have passed, we unfortunately cannot offer a refund or exchange.

🔹 Refund Process:

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund request.

• If approved, a refund will be processed, and a credit will be applied to your original payment method within a few business days.

🔹 Haven’t received your refund?

• Check your bank account.

• Contact your credit card company, as refunds may take time to reflect.

• Contact your bank, as some refunds may take up to 5 business days.

• If you still haven’t received your refund, reach out to us at support@zecusi.com.

3. Order Cancellation

📌 Orders can only be canceled within 24 hours from the time of purchase.

🔹 Cancellation Fees:

• A processing & transaction fee applies to cancellations based on the payment method.

• Example: PayPal transactions have a 4.4% + $0.30 fee per order.

🔹 Full Refunds for Order Switching:

• If you place a new order, the previous order will be automatically canceled, and you will receive a 100% refund.

4. Contact Us

📧 Email: support@zecusi.com

Address: 12501 Cardinal Meadow Dr, Sugar Land, TX, 77478, US

Address: Xom 8, Kim Chinh, Kim Son, Ninh Binh 430000

Thank you for shopping with Zecusi.com! Your satisfaction is our priority.