Shipping Policy

SHIPPING POLICY

At Zecusi.com, we are committed to delivering your orders in a timely and efficient manner. Below are the details regarding our shipping process and policies.

Tracking Number & Order Processing

📦 When will I receive my tracking number?

  • Orders undergo stock verification and packaging, which typically takes 3-5 business days.

  • Once your order is ready for dispatch, tracking details will be generated and sent to you.

  • Processing times may be extended during peak seasons and holidays.

🔍 Need help? If you do not receive a tracking number within 5 business days after completing your payment, please contact us for assistance.

⚠️ Important Note: Orders with incomplete payment details or incorrect shipping information may experience additional delays.

Estimated Delivery Times

Our orders are shipped from our fulfillment center in Zhejiang Province, China via Yun Express.

Region Processing Time Delivery Time Total Estimated Timeframe
North America (excluding Mexico) 3-5 days 12-15 days 15-20 days
Europe & UK 3-5 days 15-20 days 18-25 days
Australia, New Zealand, Chile & other regions 3-5 days 15-20 days 18-25 days

🚫 Unavailable Shipping Locations: We currently do not ship to certain regions, including South Asia (except India), Western Asia, Africa, and countries under Singapore Designated Individuals and Entities restrictions.

Shipping Fees

💲 Flat-Rate Fee: A $4.99 shipping fee applies to all items. 🎁 Free Shipping Promotions: Some products may qualify for free shipping when purchasing multiple items. The final shipping cost will be displayed at checkout.

Risk-Free Shipping Guarantee

✅ If your order does not arrive within 60 days, you will receive a full refund for that item. ✅ If an order is missing, please contact us via Zecusi support. We will investigate the issue (typically within 1-3 business days) and, if necessary, send a replacement order.

Customs & Taxes

📌 Important Notice:

  • All prices listed on our website are tax-free in USD.

  • Depending on your country’s regulations, you may be responsible for import duties and taxes upon delivery.

  • These charges are determined by your local customs office and are not covered by us.

  • We are not liable for customs-related delays. For further details, please contact your local customs authority.