🛍️ Frequently Asked Questions (FAQs)

Welcome to Zecusi! We’re here to assist you with any questions you may have about our products and services. Below are some common inquiries:

🛒 Ordering Process

How do I place an order?
To place an order:

  1. Browse our collections and select your desired product.

  2. Click the “Add to Cart” button.

  3. Proceed to checkout and follow the on-screen instructions to complete your purchase.

When will my card be charged?
Your payment method will be charged immediately upon successful order placement.

🚚 Shipping Information

What are the shipping times?
Orders are typically processed and shipped within 7 to 15 business days. Delivery times may vary based on your location and the shipping method selected.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Please note that tracking information may take 3–5 business days to become available in the carrier’s system.

My tracking number isn’t working. What should I do?
If your tracking number isn’t active after 5 business days, please contact our support team at support@zecusi.com for assistance.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. To initiate a return, please contact us at support@zecusi.com with your order details and reason for return.

Are there any items that cannot be returned?
Yes, certain items such as perishable goods, personalized products, and final sale items are not eligible for return. Please refer to our Refund & Return Policy for more details.

Can I exchange an item?
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

💳 Payment Methods

What payment methods do you accept?
We accept the following payment methods:

  • Visa

  • Mastercard

  • PayPal

Is my payment information secure?
Absolutely. We utilize Secure Socket Layer (SSL) technology to encrypt your payment information during transmission. Your credit card details are not stored on our servers after the transaction is completed.

🔐 Privacy & Security

How is my personal information protected?
We are committed to safeguarding your personal information. For comprehensive details, please review our Privacy Policy.

📞 Customer Support

How can I contact customer support?
For any inquiries or assistance, reach out to us via:

Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT+7).